Privacy Policy

1. Who Controls Your Data

M44 Coaching is a trading name of M44 Ltd, company number 15599229. M44 Ltd is responsible for how personal data is handled through this website and related coaching services.

2. Data We Collect

We may collect your name, email address, mobile number, account details, contact form messages, Hitting Lab purchases, uploaded videos, feedback notes, messages, payment references and basic technical information such as IP address and browser details.

3. How We Use Your Data

We use your data to provide coaching services, manage your account, process purchases, deliver The Hitting Lab feedback, respond to enquiries, send service notifications, protect the website and keep appropriate business records.

4. Payments

Payments are handled by Stripe. We receive payment status, payment references and customer identifiers from Stripe, but we do not store your full card details. Stripe processes payment data under its own terms and privacy notice.

5. Videos and Coaching Feedback

Videos uploaded to The Hitting Lab are stored privately and used to provide personalised feedback. Access is restricted to you and authorised M44 Coaching admin users. Private video links are time-limited and protected by authorization checks.

6. Email and Notifications

We may send emails related to your account, purchases, feedback availability, admin messages, contact enquiries and password resets. These are service messages rather than marketing emails.

7. Who We Share Data With

We use trusted service providers to run the website and deliver services, including hosting, storage, payment processing, email delivery and analytics/security tooling where used. We only share data where needed to operate the service or meet legal obligations.

8. How Long We Keep Data

We keep personal data only for as long as needed for the purpose it was collected, including account management, service delivery, legal, accounting and dispute-resolution requirements. You can ask us to delete data where we are not required to keep it.

9. Your Rights

Depending on your location and the data involved, you may have rights to access, correct, delete, restrict or object to how your personal data is used. You may also have the right to complain to the UK Information Commissioner’s Office.

10. Security

We use reasonable technical and organisational measures to protect your data, including private storage for videos and authenticated access for account areas. No online service can be guaranteed to be completely secure.

11. Contact

For privacy questions or requests, please contact us using the contact form.